| Q What does it do? |
| Claims Companion provides Claims Management Companies with three core functions: Claims Tracking, Fleet Management and Management Reporting. In addition the programme provides and company wide internal messaging, address book and organiser facility as well as a solicitor invoicing function. The layout of the software allows the user to begin immediately with easy to follow claim entry, search and edit processes with the additional functions accessed intuitively as the user progresses.
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| Q Why do I need it? |
| It will collect, consolidate and present all case information from acquisition to referral, making your business more efficient whilst at the same time moving towards a paper-free office. In addition your data management systems will all be handled using a centralised system that can be accessed from any broadband connection world wide. Through the extensive Management Information collected on Claims Companion you will gain valuable insights into the effectiveness off your company’s claims management process.
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| Q How many people can use it? |
| Claims Companion can be licensed to an unlimited* number of users across an unlimited* number of branches should it be necessary. Each user can be granted full system administrator privileges should they require access to invoicing and report functions or limited to data management and case tracking functions for administrative staff. How you want these licenses to be designed will be down to the company and can be as flexible as required for no additional cost.
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| Q How much does it cost? |
| The costs will be based upon the number of users required and length of period over which you would like to commit. We believe that it will very quickly become integral to the day to day running of your business and have consequently structured payment options as flexibly as possible ranging from 1 to 12 month contracts. As an example an average client purchasing three user licenses over a 12 month period would expect to pay a one off £50 set-up fee per user and then monthly subscription costs of £30 per user per month. Exclusive of VAT, this would cost £1230 for the first year and then £1080 per year after that.
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| Q What do I get for the money? |
| Ongoing updates, technical support, regular back-ups and hassle free maintenance are only some of the benefits you will experience when opting for Claims Companion. By opting for multiple users you will be able to have each user accessing and updating your database at the same time from any internet connection around the world. Furthermore all the problems associated with implementing and maintaining a complicated back-end CRM system such as Claims Companion will be removed thanks to the intuitive layout and remote hosting. As we learn more about how Claims Companion is helping our clients we are able to develop updates to incorporate new functions or enhance existing ones. All updates will be introduced at no extra cost with minimal disruption to your operations.
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| Q Will I need training? |
| We believe that the core functionality of Claims Companion can be accessed quickly and easily without the need for additional training. To guide all new users in the right direction we have provided a quick start section in the software explaining each area of the package and highlighting the key areas. However, such is the scope of the software, in particular regarding the significant contribution the management information reports can add to the profitability of your company, we are able to offer on-site Advanced Training days for those companies looking to further explore the opportunities available through Claims Companion. To find out more please email your interest to info@claimscompanion.com.
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| Q How will it fit in with the new government regulations, the Compensation Act 2006? |
| The Data Protection Act has been highlighted in the Compensation Act 2006 as guidelines that should be standard within the industry. By moving towards a paper-free office data can be controlled far more securely and stored more efficiently and in accordance with the act.
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| Q How does it compare with other systems in the market? |
| Claims Companion is the only Case Tracking system catered directly for the Accident Management industry. With a unique Fleet Management system your company will be able to monitor all accident replacement car hire activities through one easy to use process. In addition the internal invoicing and messaging functions cater to the demands of maintaining close relationships with your panel of Solicitors and establishing structured internal communications across your company. We believe that once you have become familiar with the core processes of Claims Companion you will quickly progress through the system and, unlike many competitors in the market, find every feature of the software is directly relevant to your day to day operations.
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